Returns and Warranties
Is it not what you were looking for? No biggie, people change their minds. We understand. All purchases may be returned within 15 days. Beyond 15 days, it might give our admin guys a headache, but get in touch and we will see what we can do for you!
Please ensure that the item is in new condition (unworn and undamaged). All returned items must include original packaging, including all tags. Understandably, we cannot accept returns on items purchased from one of our resellers.
Just ship the goods back to our warehouse and we will process the return in our system. Please add the packing and return slip. Fill out the return slip of the items you wish to return and select a reason of return.
We unfortunately can’t cover for your return shipment, but we will make sure to transfer the purchasing amount back to your account as soon as possible. Once we received the item(s) back in our warehouse, the refunded amount will be on your bank account within 3 to 5 business days. You’ll receive a confirmation email from our customer service team when all is said and done.
Going for it? Ship the returns to:
O My Bag – Returns
4751 VK Oud Gastel
We accept returns in our flagshipstore in Amsterdam or our brandstore in The Hague. Just make sure to have your order number or receipt ready so our team can best take care of you.
Purchases can be returned for a gift voucher or a refund. The refund will not be done in store, but will be processed at our headquarters. You will receive the purchase amount back on your bank account within 2 to 5 business days after dropping of your return.
We accept exchanges from in-store purchases at our flagshipstore in Amsterdam or in our brandstore in The Hague.
We do not accept exchanges from online purchases in our store. At this point our webshop does not allow direct exchanges, so you need to return your purchase and place a new order.
If your order was not purchased at our online store or in our flagship- or brandstore, we can’t help you with a return. Please contact the store where you purchased your item.
Our premium quality eco-friendly leather is tanned without the use of harmful chemicals and has no synthetic top finish. Because of this, the vegetable tanned leather is not flawless and smooth. Scratching will occur an irregularity in color and texture are part of this leather. These characteristics make it a unique product that ages beautifully over time.
Some customers may prefer something more polished or sealed, and can return or exchange their O My Bag according to their individual preferences. Wanna see and feel our products in real-life? Come and visit one of our stores, we’re happy to help you out.
Tip: We love the Collonil Leather Lotion to moisturize your bag and to swipe away scratches and stains. You can buy the product in our webshop or in our physical store. But if you just drop by our store, we’d be happy to give your bag or smaller item a little free treatment as well. 🙂
Due to the natural tanning process used for our leather, the colors can vary from time to time per product. The photos we use on our website are intended to match the actual product as closely as possible. However, colors may vary slightly from the picture and we cannot guarantee every picture will accurately depict the actual color of the product.
Note: Due to the natural process, the color of your bag will change over time naturally. Contact firstname.lastname@example.org if you have any further questions and we will do our best to advise you.
If you have received a damaged, defect or incorrect item, contact email@example.com with a photo of the damage, or the wrong item you received, as well as your order number. We’re happy to sort it out for you!
Our bags are designed to last. If it shows a defect, we will always try to help you the best we can. Please send us an email at firstname.lastname@example.org and include a few photos of the issue so we can get back to you with a solution.
If you need a new strap or knob button, we will send you a new one.