Returns | Retourneren
Not what you were looking for? No biggie, people change their minds. We understand.
You can return items purchased through the website within 14 days in new condition. Beyond 14 days, you’re giving our admin guys a headache, but we will always see what we can do for you! Understandable, we cannot accept returns on items purchased from one of our resellers.
Just ship the goods back to our warehouse and we will process the return in our system. We cannot afford yet to cover your return shipment, but we will do our very best to transfer the purchasing amount back to your account asap! You’ll receive a confirmation email for our customer service team when all is said and done. We’ll hope to see you back another time!
Going for it? Please email firstname.lastname@example.org.
O My Bag – Returns
Laan van Ypenburg 96
2497 GB Den Haag
Please always add the order confirmation of the purchase you want to return. That makes the process so much easier. Thank you!
If you lost a knob button we can send you a new replacement. Just email us at email@example.com.
We choose to work with this natural Eco-Leather not only because of its safety for people and planet, but also because it gives O My Bag products our trademark vintage look. The unsealed leather allows scratches to accumulate, and the gentle tanning solutions allow natural marks in the hide to show. We consider any scratch or mark that is visible to be beautiful and completely natural.
We want all our customers to be pleased with their O My Bag products. It is important to realize that the marks and scratches are intended, and will further develop with time and use. Some customers may prefer something more polished or sealed, and can return or exchange any O My Bag product according to individual preferences.
You can also regularly apply Collonil Organic Bamboo Lotion to protect and moisturize your bag against scratches and stains, which you can buy in the shop.
Please contact us if you are not happy with the color of your O My Bag, and we will do our best to advise whether you should exchange or return your product.