Ordering and Shipping
THE NETHERLANDS, BELGIUM, AND GERMANY
We offer FREE shipping on orders over €100 to The Netherlands, Belgium and Germany. Orders under €100 are charged with a flat rate of €2,95.
We offer FREE shipping on international orders above €300 for European countries (including UK, Switzerland, Norway) and Turkey, Russia, USA & Canada.
For orders under €300, the price for shipping is calculated at checkout and varies based on your country. For an exact amount visit the checkout page (p.s. you need to have a product in your cart to see the shipping costs.)
FREE for orders over €100
|EU*||Between €10 and €30
FREE for orders over €300
|Between €10 and €20,
FREE for orders over €300
|Rest of the world||Between €17 and €75|
Shipping costs are based on the total weight of the package. For an exact amount visit the checkout page. You need to have a product in your cart to see the shipping costs.
All orders are processed in our warehouse within one business day. Orders placed before 11:45 PM (CET timezone) from Monday-Friday are also shipped the same day. Orders placed during the weekend will be shipped on Monday morning.
When you place an order at www.omybagamsterdam.com you will receive an order confirmation by mail. Trouble finding emails from us? Please check your spam folder.
Still nothing? Don’t hesitate to contact our customer service team at firstname.lastname@example.org .
Once your order is dispatched from our warehouse, you will receive an email from the delivery service with all shipping and tracking details. Got it? Prepare to get excited and start looking for that mailman!
Using the tracking number provided at the time of order, your package can be tracked on the delivery service’s website (e.g. PostNL, DPD, DHL, Fedex).
These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. The easiest way to know more about the whereabouts of your order is to contact the carrier directly.
If your order has not yet been dispatched by our warehouse, we can change or cancel the order for you during business hours.
Please send us an email at email@example.com. If our warehouse already packed your shipment, we unfortunately can’t change or cancel your order anymore. After receiving the order you can return the order again by following the return process.
There are different ways of paying for your O My Bag:
– We accept all Dutch debit cards via iDeal payments.
– We accept Mastercard and Visa Credit Cards.
– We accept Sofort Banking.
– You can pay using PayPal, either with your own established account or with a credit card (no need to register!).
Definitely! You can apply your coupon code in your CART and on the CHECK OUT page.
You can apply only one coupon code per sale. If you have two different gift certificates, please send us an email at firstname.lastname@example.org. We’ll be happy to combine them into one.
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.
If your delivery address is outside the EU/EFTA, you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are not included in your purchase price and are the responsibility of the customer.
Using the tracking number provided at the time of order, your package can be tracked on the delivery service’s website (e.g. PostNL, DPD, DHL, Fedex). These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. Remember, for international orders, it might take up to two weeks for the package to get to your home.
If you notice while tracking that your package is stuck somewhere, the easiest way is to contact the carrier directly. If you’re lost please don’t hesitate to contact us at email@example.com, we will track your package together with our warehouse.
Note: This investigation can take up to 5 days. Don’t despair, we’re definitely going to find the package’s whereabouts and have it shipped to you as soon as possible.