Customer service is very important to us and we always strive to provide the best service! You’ve just bought something very special for yourself or someone else, and in return you help others. This is the page where customers can leave us feedback. If you also want to share something with the rest of the world, let us know at firstname.lastname@example.org
Akari, 7 November 2016
I own the Josie's Purse myself and absolutely love it, which is the reason I wanted to give the Georgie's Wallet as a birthday present for a friend of mine. The person preferred the Tobi's Wallet instead, so I got in touch with customer service. The exchange was easily arranged and I was helped out perfectly! The person who received the wallet loves it! I will definitely order something from you guys soon again. 🙂
Judith, 2 November 2016
I ordered the Ella Midi but upon arrival, the bag was too small for me. I wanted to exchange the Ella Midi for the Ella, and asked customer service about the possibilities. They arranged everything for me perfectly with the return and refund, so I am now the happy owner of my beautiful Ella. Once I have saved enough money for another bag, I will definitely get back to O My Bag or visit their new store in The Hague!
Christina, 14 October 2016
Wow, thank you so much for your service in advance with reserving the bag for me! I'm looking forward to wearing my new Ella Midi. A big thank you for your help and it is has to be said that this is great customer service.
Julia, 15 September 2016
I lost the knob button of my Josie's Purse and got in touch with customer service. They send out a knob button straight away and I can now happily use my purse again! Thank you for all your help and efforts.
Sherrilyn, 27 October 2015
Have just received the Luna Bag + Ally Bag with matching wallets and super-happy with all! The design and quality are fantastic. I live in Malaysia - on an island -, and I cannot believe how fast the package arrived,all in good order. Your customer service has been outstanding from the moment I placed the order, right up until the contents of the package, the attention to detail was impressive and I loved the personalized hand-written card enclosed
Tiffani, 29 July 2015
I visited your office/showroom when I was in Amsterdam a few months ago and I always tell everyone over here about OMyBag. I bought the Sleazy Jane (you also gave me a wallet clutch!) and I get SO many compliments. You all rock! Thank you again for going above and beyond! I am so happy to support such great people (go women!) and a great company!Xander, 22 July 2015
Just to let you know! I am really content with the help I got from you service, thanks!! Will be back on your webstore soon!
Fatima, 12 July 2015
Ik heb een nieuwe pixie ontvangen. Heel erg bedankt voor jullie super services! Helaas ben ik ook maar 1x jarig in het jaar dus ik ga hard sparen voor een volgende lovely bag!!! ..Want oh wat hebben jullie een mooi assortiment!Dénes, 26 May 2015
Thank you so much! The replacement part is arrived. Of course I will be your customer in the future. 🙂 You have the best customer service I have ever known (and you also have such lovely products).
Jordan, 6 January 2015
I must say I'm very impressed with your customer service and will most definitely be recommending. Thank you!
Alyson, 29 December 2014
I received my sleazy jane black for Christmas. I’m so happy! it’s even better than appear in the pictures and the service was fantastic. Also, I live in Canary Island, delivery was on time, something rare here because items arrives always late! Well done!
Lisa, 26 November 2014
And just let me tell you, that I just absolutely fell in love with your products. I'm the proud owner of one of your laptop sleeves and with Christmas approaching I think I will add to that. You just make it hard to choose with so may beautiful bags!!
Michala, 23 September 2014
Thats brilliant news! Thank you so much, I’m very happy to hear that the bag is on its way. Thank you against much for your help, good news and very prompt response.
Jenny, 29 August 2014
I received my knob button today. Thanks again for your help! Just wanted to say that I love my bag and everyone keeps asking me about it. I was using it while in California and strangers were asking me where I got it from. Keep doing the great work you’re doing, I’m excited to see what’s coming!
Owen, 22 August 2014
Hi Josianne,Terrific! Delighted it's on its way. I suspect I was the fool here and typed in some incorrect number/detail on the credit card from. As I said, it's for our director on our production: he keeps going on about how nice my one is - admits he's totally jealous. And only this morning while on a reccie the Visual Effects supervisor from Canada, spotted O My iPad Bag on the seat beside me and picked it up feeling it..."Ohhh very nice...where did you get THAT! I've directed him to your site. Thanks for terrific service and making such lovely bags. Take care and all the best, Owen.
Cassandra, 5 August 2014
Hi Josianne, You have made my day! Thank you so much for sending me the chain. Cassandra
Elise, 26 July 2014
Dear, dear OMyBaggers, For already two years I am the happiest Sleazy Janer in the world. I was looking for the chains that match your bags, but I could not find them 🙁 I really hope you can help me! Besides that I would really like to mention that this bag survived all my previous hand bags (including the big names like Marc Jacobs). The leather and all the other materials are great! This is seriously the best buy I have done in the last ten years. I love you (and Jane!)
Dian, 11 June 2014
I received the replacement buckles over the weekend. I haven't watched it yet but, look forward to the tips on how to keep my buckles on my bag. Thank you again. This has been one of the easiest and most helpful customer service interactions ever.
Sheila, 24 May 2014
Dear Anne, In the end, we ordered an Andie's Getaway as 'overnight bag'. We received it today, and it's gorgeous! Thank you for the quick service.
Maartje, 21 May 2014
Dear O My Bag, I ordered a super beautiful bag on your website at 5 PM, and it got delivered at 7.45 PM on the same day! I am very impressed. Keep up the good work!
Emmy, 11 April 2014
Dear Babette and OMB team, thank you so much for your incredible service according to the „nifty keychain” 🙂 for my new Posh Stacey bag. I was so surprised that it arrived a day after my phone call!! The bag itself is in real-life even more beautiful than on your website. Thank you very much! Wishing you a nice weekend!
Go-Un, 28 March 2014
I really appreciate your fast delivery and personalized customer service. Before you shipped I emailed you to ask if I can get specific stamp, and you responded very fast to let me know the answer to the questions. Also I got hand written note on the package. I thought that was very sweet of you to do that! 🙂 Thank you for your great customer service!!
Alicia, 5 March 2014
Received my new Frankie Fierce in TWO days. TWO! How do you guys do it? Love it.
Ana, 13 February 2014
Thank you very much for your attention and speed. I love your products! gracias! 😀 best wishes
Cassie, 7 Feb 2014
I searched forever to find a bag that I liked and finally decided on yours. I love the utilitarian look of it and the chain just adds an extra layer of coolness. It is basic in a beautiful way and doesn’t need a lot of embellishment to get someone’s attention. I am hoping to add an ipad case to it one day soon to complete the set. Thank you for giving me exactly what I wanted. Best, Catherine
Nadia, 7 January 2014
Thank you for the great service and I will keep an eye out on your website!
Evita, 31 December 2013
Thank you for the good service!
Nayla, 24 December 2013
Have the merriest Christmas and I love your items. I will always visit when i'm in Amsterdam!
Veronica, 7 November 2013
I just received the new bag and laptop case.. they are both marvelous!! Thanks again.. can't wait to take the bag with me on my next vacation 😉 Thanks again for your support and impeccable customer service. Wish you a nice end of the week!
Marcia, 6 November 2013
Dear O My Bag, I just received my bag and it's gorgeous!!! Thank you so much for updating the FedEx team so I could get this as soon as possible 😉 Thanks again!
Alexa, 28 October 2013
Wow! I have some deciding to do! Thank you so much, you have been a huge help!
Ellen, 5 October 2013
Hello, I read your article in Flair Magazine and I just looked at the website, beautiful bags, really gorgeous!!
Mimmi, 3 September 2013
Hi! Thank you for the help, looking forward to my Oh My Bag arriving! Have a great day!
Tracey, 31 July 2013
Y'all are awesome!
Emily, 9 June 2013
Hi O My Bag, I have received the replacement bag and it looks great! My original bag has just been shipped back to O My Bag. Thank you again for the great customer service. Have a great day!
Oliver, 31 May 2013
Hi Josianne, Thank you for getting back to me so quickly. That was all the info I was after, thank you very much, just want to check I was going to receive it before the 15th as its my girlfriends birthday. Now I know I will get it before, it makes me happy. Thank you again for you quick response, have a good weekend too.
Abigail, 21 February 2013
Yippee, I think I have managed the to order one your beautiful bags...thank you!
Mijchanou, 16 May 2013
Hello O My Bag Team, I received the bag today! I'm very very happy with it! It's even more beautiful than on the picture. Thank you for your effort!
Katharina, 27 March 2013
Dear Paulien, dear Omybag-Team, I ordered my Sleazy Jane a few weeks ago and received it within three days. Now I've worn it for a while and thought I should let you know how much I loooooove it. It's gorgeous and I like the thought it's fair trade. Best decision I could make. I really think what you are doing is great and wish you lots of success!! Many thanks and keep at it!
Stephanie, 27 February 2013
Dear OMYBAG- Team, thank you so much for the little Frankie, I have this bag for almost 2 or 3 weeks? I am not sure, because the time is running so fast. I am very happy about this bag. Thank you very much.
Are you a happy customer? Share your photo with #happyomber on Instagram to be featured in our gallery! [instagram-feed hashtag=happyomber]