Operations, Aftersales & Office Manager
We are looking for a multi-talented, motivated jack-of-all-trades that keeps our office running smoothly, enjoys improving processes and is a people person at heart! Are you just as excited about making sure the O My Bag operation is running like a clockwork as you are about rolling out a bad ass customer experience for both our retailers as our direct customers? We need you!
High energy and positive attitude
Have a M.Sc. or Ba University or HBO degree.
Minimal of 1 year work experience in a similar role.
Excited about the concept of social entrepreneurship and international development.
Comfortable with startup mindset.
Excellent knowledge of the Dutch and English languages, both spoken and written.
What we offer
€2.000- €2.600 salary p/m
40 hour workweek
Unlimited supply of bags that need testing and discount on the complete collection
An opportunity to make a difference. We not only make pretty bags, we’re generating real impact for people that live in poverty and we’re changing the leather and fair production industry
Work in the center of Amsterdam in the buzzing ‘The Pijp’ area where our HQ is located
What you’ll do
You will be responsible for all things ‘operation’ and ‘logistics’. You will make sure O My Bag runs as smooth as can be, and improving processes gets you going! This means you will always be on the lookout for the best shipping solutions for our main markets, but also that you will make sure the office itself always looks its best and runs smoothly!
All operational get-to is yours to pick up. This can switch from implementing a new software system, to making sure stock counts are executed or events in our store are planned.
You ensure the timely and successful delivery of products to our customers. You have a positive and enthusiastic attitude. You’re happy ironing out wrinkles that occur along the way.
You will be responsible for all after-sales activities, and will bring the customer experience of both our retailers and our direct customers to the next level! You can nail the O My Bag tone of voice, will be responding to customer mails in the most loving way possible and solve any issues on the go.
You on the one hand make sure that all repairs are handled accurately and swiftly (You make sure every customer query ends with happy vibes!) but along the way you also make sure you gather, structure and analyze data about repairs to propose improvements or optimal solutions.
You will bring our customer experience to the next level by implementing process improvements like kick ass templates in O My Bags tone of voice, measurement tools and by doing quarterly analysis and planning with the data you’re gathering.
You are responsible for hiring and guiding our interns while learning the most they possibly can with us.
You’re good at
You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone and people walk away from a conversation with you with a smile on their faces.
You are pro-active and driven. You have a can-do mentality and always look for opportunities.
Understand the core values and culture of O My Bag and reflect these in all efforts.
You’ll work with
Sounds like fun? Please send your cover letter and CV before July 20th to email@example.com or press the button below.
As a company, we take hiring very seriously. Interviewing with O My Bag may include phone interviews and multiple assignments. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit. Referral-letters, internships, volunteer work and side projects count. Just make sure we can see where you picked up your super powers somewhere in your cover letter or resume!